Replace Battery LED light illuminates on your Back-UPS Pro

Solution

When this LED light is lit, it means that the battery is near the end of its useful life and should be replaced within the next 2-3 weeks. It does not necessarily mean that the battery is dead. The typical life span of the battery is 3-6 years depending on use and environment (temperature).

Before replacing the battery, verify the charge status of the UPS through Powerchute. If powerchute is not in use, you should let the UPS charge for 4 to 6 hours (leave it plugged in, turned on, and with no load attached). Then, perform a self-test manually by pressing and holding the On/Test button until you hear two "chirps". You may now release the button. After pressing the button, you will observe the following events:
1. The green On Line indicator will flash.
2. The yellow On Battery indicator will light while the battery test is performed.

If the UPS passes the Self-Test, the green On Line indicator will be lit and solid. If it fails the test, the red Replace Battery indicator will be lit as well as the green On Line led.

If the UPS fails the test and the unit is still in warranty (2 years from date of purchase), contact APC's Technical Support for further troubleshooting. In the United States and Canada Technical Support can be reached at 800-800-4272. For support outside of North America please refer to our worldwide contact page at: www.apcc.com/support/contact/#worldwide to identify the nearest support location.

If the unit is out of warranty, a replacement battery should be ordered from local resellers, APC, or the APC website (www.apcc.com).


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